REN Skincare Reviews

This company only shipped half my order! I have contacted several times (7), by email, no response at all!!
Do not trust that they will fill your order after purchase!

I contacted the web chat as my order was delayed. Very through explanation and apology. Very quick response and product was dispatched on that day. The customer care is fantastic.

I have forgotten that I have put on subscription on the product that I have bought last time and I told them to cancel it after I received the confirmation email. They have cancelled it that day but the refund is not yet processed to my account since 23/11/2022 until now. I have asked them every week and they said the refund is in process. Finally, the customer service team has ask me to provide them a bank account rather than the credit card that I use for the purchase and I provide it. They said they will process the refund in the end of that week. However, not even a penny arrive to my bank account and they even stop reply my email. I would like to say if you want to try their product, make sure you don't need them to refund anything. Otherwise, it will destroy your experience with them and don't even want to buy anything from them, just like me. :)

Excellent customer service when I experienced technical problems with my new email. Thank you Eva.

This stuff goes on like water and does nothing. Waste of money.

I have not received my order despite ordering it on January 25 and I have been unable to talk to Rencustomer service

Too many parcels going missing from the same company, feel like it’s a scam! as mine didn’t arrive either…they gave me a tracking number that was not recognised by the logistics company so they could not find the product for me and other reviews say the same so that’s quite suspicious?? I Ordered in November and have still not received it, initially REN were emailing me back to say be patient the parcel is in transit but still nothing and now I’ve asked for a refund or replacement I am being ignored! I also reached out to the company on Facebook and they say that it’s not an authentic REN product that I ordered so can’t help me but I ordered via the link on their Facebook page! Feeling really disappointed, frustrated and ripped off!!!

Soft texture, the smell of the product felt very soft, en the parfum smells neutral but fresh. And Is the reason why I love REN so much. I am OBSESSED with the REN products m, I wish I could say all of them, but I’m broke then? if you want a collab, just let me now.

So thank you for making these magical products ❤️

I tried the eye serum. Got it through Macy’s. I’ve been using it about three weeks and there is no difference. I was looking at commercial for the face serum and it looks to me as though the before and after pictures look like two different women.
I also don’t like that some of the other reviews include never receiving the product or receiving the product in bad condition do not recommend

For now i am disapointed bécasse I ordered 3 weeks ago and still didn’t receive it. There is an issue but i have no information on when and what i will be receivîng.

Never even received my order. I’ve tried to contact the company countless times, never once have I gotten a reply. Would love to try it, but unfortunately I paid for nothing. Been waiting for a month for a shipping label to even be created.

The day cream and night cream feel very good on your skin. Non greasy and green formula. Love the way it feels on my skin.

I initially contacted Ren Skincare with an inquiry and their response was quick and helpful. I placed an order which arrived quickly and the products were amazing! I would definitely recommend purchasing from this company.

Not only are the products amazing and effective, the customer is service is 10/10. I had a query regarding a product I bought a while ago and when I contacted the customer support team they were very helpful/ detailed in the information they provided - they were also quite quick to respond.

I'm living in the south east of France and I order the products online since they are not available anymore in shops here. I placed my order on Christmas Day and received it 5 days later on the 30 December.
Nice products, kind customer service. What else?